Bennett & Rowe – Frequently Asked Questions

How can I contact you?

Please email our customer service team at bennettandrowe@gmail.com. Send us a message, and we’ll respond as soon as possible. Kindly note that we do not offer customer support via Instagram or Facebook. To avoid delays, please limit your inquiry to a single email.

Which payment methods are available?

At checkout, you can choose from the following secure payment options:

• PayPal: You will be redirected to log in or create a PayPal account. Select your preferred payment method (PayPal Credit, Direct Debit, or Credit Card) and confirm the transaction. Once payment is processed, we will receive confirmation and promptly ship your order.

• Credit Card: We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Your card will be charged once the order is confirmed.

How long does it take to receive my order?

We offer fast and reliable shipping to ensure your order reaches you as quickly as possible. For more information, please visit our shipping page.

When will my order be shipped?

Most orders are dispatched within 1 to 5 business days of purchase. Shipping times may vary based on product availability. Please note that we do not ship on weekends or public holidays. Visit our shipping page for additional information.

Where can I find my order details?

Once your order has shipped, a confirmation email will be sent to the email address provided at checkout. If you haven’t received this email, please check your spam folder and add (Email) to your safe sender list. You can also track your order on our “Track Your Order” page.

Can I change the shipping address for my package?

For security reasons, we are unable to change the shipping address once an order has been placed.

What happens if my package goes missing?

Though rare, if your package doesn’t arrive, please contact the carrier directly to resolve the issue. Bennett & Rowe is not responsible for return shipping costs or lost parcels. We strongly recommend retaining proof of postage, as we are not liable for lost or misdelivered items.

Will my shipping costs be refunded if I make a return?

Duties, taxes, and shipping fees are non-refundable. For more information, please visit our shipping page.

What if I’m unsure about sizing?

We want to help you find the perfect fit. Please refer to our size guide for general sizing information. If you have additional questions about a specific item, contact our customer service team via bennettandrowe@gmail.com.

Why was my order cancelled?

We’re sorry your order was cancelled. Please contact customer service at bennettandrowe@gmail.com so we can help resolve the issue.

How can I cancel my order if I change my mind?

As we operate on a fully automated system, orders are processed immediately once placed. Therefore, we cannot stop the shipping process, and refunds are not possible once items have been received.

What if I ordered the wrong item or size?

Once your order has been shipped, no changes can be made. Please contact customer service at bennettandrowe@gmail.com as soon as possible to see if adjustments can be made before dispatch.

How can I check the status of my order?

A tracking number will be sent to your email once your package has been dispatched. You can track your order by entering your tracking number, order number, email, or  on our “Track Your Order” page.

What if no tracking information is available?

When your order ships, we’ll send a confirmation email. If you don’t see tracking info within 72 hours, please check your junk folder. If there’s still no information, contact our customer service team at bennettandrowe@gmail.com.

How do I return an item?

For detailed information on returns and exchanges, please visit our return policy page.