Privacy Policy – Bennett & Rowe

This Privacy Policy describes how Bennett & Rowe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our Site, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from you in a variety of ways depending on how you interact with our Services. This information is used to:

• Communicate with you

• Provide, improve, and personalise our Services

• Comply with legal obligations

• Enforce terms of service

• Protect our rights and the rights of our users

What Personal Information We Collect

Information We Collect Directly from You
This may include:

• Contact details (name, address, phone number, Email

• Order information (billing/shipping address, payment details, Email, phone number

• Account information (username, password, security questions)

• Customer support communications

Information We Collect About Your Usage
We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies ("Cookies"). This may include:

• Device and browser information

• Network and IP address

• Pages visited and interactions

Information from Third Parties
We may also collect information from:

• Vendors and service providers (e.g., Shopify, payment processors)

• Advertisers or partners

• Online tracking technologies

How We Use Your Personal Information

We use your information for:

• Providing Products & Services – to process payments, fulfil orders, arrange shipping, handle returns/exchanges, and manage your account

• Marketing & Advertising – to send promotional communications or display tailored advertising

• Security & Fraud Prevention – to detect and prevent fraudulent or malicious activity

• Customer Support & Service Improvement – to respond to inquiries and improve our Services

Cookies

We use cookies to:

• Remember your preferences

• Analyse user behaviour

• Improve website functionality and Services

You can manage or block cookies via your browser settings, but this may impact site functionality.

How We Disclose Personal Information

We may share your information with:

• Vendors or third parties providing services (e.g., IT, payment processing, shipping, analytics)

• Business and marketing partners

• Affiliates within our corporate group

• For legal obligations, mergers, or business transactions

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. Parents/guardians may contact us to request deletion of such information.

Security and Retention

While we take measures to protect your information, no system is completely secure. Retention periods depend on factors such as account maintenance, legal obligations, and dispute resolution.

Your Rights

Depending on your location, you may have rights including:

• Access / Know – request details of the information we hold about you

• Delete – request deletion of personal information

• Correct – request corrections to inaccurate information

• Data Portability – request transfer of your information

• Restrict Processing – limit how we process your information

• Withdraw Consent – withdraw consent where applicable

• Appeal – challenge any decisions regarding your rights

• Manage Communication Preferences – opt out of promotional messages

Requests can be made via bennettandrowe@gmail.com. Verification may be required.

Complaints

If you have complaints about our privacy practices, contact us via bennettandrowe@gmail.com. You may also appeal decisions or contact your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside the UK. When doing so, we rely on recognised transfer mechanisms, such as the UK’s Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at bennettandrowe@gmail.com.